To further accelerate insurance acceptance among Nigerians, LASACO Assurance has collaborated with insurance brokers for better service delivery to policyholders in the country.
To attain this underwriter hosted the management of the Nigerian Council of Registered Insurance Brokers(NCRIB) on a courtesy visit on how best to team up with brokers to service customers better amidst the current economic realities.
Speaking at the meeting, the Managing Director of the insurance firm, Razzaq Abiodun, said the continuous collaboration with brokers in the sector would be of much benefit to insurance customers.
Abiodun believes that the current economic situation in the country poses a big challenge to the growth of insurance businesses, challenges insurance providers to be very proactive in coming up with creative strategies that could make their customers survive the hardship with relative ease.
He explained that Lasaco Assurance hosted the council members to service the brokerage subsector more efficiently.
He believes that, for insurance businesses to grow practitioners should always evolve ways of protecting the interests of their customers by seeking improved productivity and customer satisfaction through collaboration and the exchange of ideas that could enable them to operate optimally and give consumers the needed satisfaction.
Through a strengthened relationship with NCRIB, he said, Lasaco Assurance would be able to enhance the skills of its employees through local and international training, adding that, the company would also become an active participant in events surrounding the NCRIB as well as gain much awareness and visibility through the NCRIB platforms.
The handshake would also encourage the company to engage more in a better customer experience to enhance customer engagement, as well as encourage it to be more professional by being stricter with the code of conduct of the insurance industry.
In a healthier relationship with NCRIB, the insurer plans to keep engaging the council in a collaborative partnership, saying it will also make use of more collaboration opportunities from the Nigerian Insurance Association(NIA) and other underwriters to push and generate more market sales.
Speaking on behalf of his team, NCRIB president, Babatunde Oguntade said, his organisation chose to visit LASACO because of the company’s strong commitment to customer satisfaction and continuous support for the council.
He expressed hope that the strengthened relationship would translate to more payment of valid claims for Lasaco Assurance’s customers, who, he said, were the primary target of the scheme.
Also spoke at the meeting, the Chief Executive Officer and Executive Secretary of the council, Tope Adaramola, expressed profound gratitude to Lasaco Assurance for taking the time to meet with the executives and promised a stronger relationship, collaboration, and partnership for better service delivery to customers.
