By David Akinmola
The National Pension Commission (PenCom) has rolled out a new digital platform aimed at eliminating long-standing data gaps in Nigeria’s pension system and accelerating access to retirement benefits, as part of broader efforts to modernize pension administration and improve service delivery.
The Data Recapture Self-Service Platform (PENCAP), which goes live from February 1, 2026, allows eligible Retirement Savings Account (RSA) holders to update their pension records remotely, without visiting the offices of their Pension Fund Administrators (PFAs). The platform was developed by PenCom in collaboration with PFAs.
PENCAP is targeting primarily contributors who joined the Contributory Pension Scheme (CPS) on or before July 1, 2019, and have yet to complete the mandatory data recapture exercise.
PenCom said the initiative would improve data accuracy, shorten processing timelines, and strengthen transparency across the industry.
Speaking at the launch, the commission’s Director-General, Omolola Oloworaran, described the platform as a major step in the commission’s digital transformation agenda.
“Accurate and reliable data is the backbone of an efficient pension system. With PENCAP, contributors are empowered to take control of their records, while the industry benefits from improved data quality and faster service delivery,” the Director-General said.
According to the commission, the data recapture exercise, which began in August 2019, was designed to harmonise pension records with the National Identity Management Commission (NIMC) database, using the National Identification Number (NIN) under the Enhanced Contributor Registration System (ECRS). However, physical recapture has recorded limited success, with many contributors yet to complete the process.
Industry stakeholders believe the introduction of a self-service option could reverse that trend. A senior executive at a leading PFA described PENCAP as a “game-changer” for both contributors and operators.
“Removing the requirement for physical presence addresses one of the biggest barriers to compliance. It will boost participation, clean up databases, and reduce disputes during benefit payments,” the executive said.
Under the new system, contributors can log on to the portal, create a secure profile, complete the recapture form, and upload required documents. The platform incorporates biometric verification through live facial capture and digital signatures to enhance security. Submitted applications are reviewed by PFAs within a defined timeline, with contributors receiving automated email updates at each stage.
Pension analysts say the platform could significantly reduce delays in retirement benefit processing. RSA transfers, mortgage equity access, and temporary job loss withdrawals, while improving overall confidence in the Contributory Pension Scheme.
penCom stressed that data recapture remains mandatory for affected RSA holders, warning that failure to comply would restrict access to key pension services.
Contributors who prefer physical interaction, the commission added, may still visit PFA offices, as PENCAP is designed to complement existing service channels.
Stakeholders agree that the launch of PENCAP marks a decisive shift toward a more efficient, transplant and technology-driven pension system, with far-reaching implications for contributors and operators alike.
