By David Akinmola
Demonstrating renewed focus on innovation and service excellence, the Pension Transitional Arrangement Directorate (PTAD) has strengthened its commitment to the welfare of Nigerian pensioners.
The agency has rolled out a series of tech-driven initiatives aimed at ensuring timely, transparent, and uninterrupted pension payments to retirees under the federal government pension payments to retirees under the federal government’s Define Benefit Scheme (DBS).
The Directorate made this known during the 2024/2025 yearly general meeting of the Nigerian Association of Insurance and Pension Editors (NAIPE), in Lagos.
Speaking at the event, the Executive Secretary/Chief Executive Officer,PTAD, Mrs. Tolulope Odunaiya represented by the Head of Corporate Communication, Olugbenga Ajayi, and the Head of Lagos Regional Office, Casmir Audu,stressed PTAD’s unwavering mission to safeguard pensioners’ right and wellbeing.
Ajayi, explained that PTAD was created specifically to manage the pension entitlement of federal retirees who did not transition to the Contribution Pension Scheme (CPS), since its inception in 2013, PTAD has never defaulted in making monthly pension payments; a track record he said reflects the agency’s credibility and transparent.
“Our consistent payments have helped eliminate the hardship pensioners once faced. Today, they no longer need to protest or beg for what is rightfully their,” he noted.
Highlighting the directorate’s prograss in pension administration; Ajayi revealed several innovations introduced to improve service delivery. These include the “I Am Alive” Confirmation initiative, which allows pensioners enabled devices.
The technology ensures that only living beneficiation, especially for elderly or distant retirees.
“Pensions under the DBS are for life. As long as the retiree is alive, they remain eligible for payment. The “I Am Alive’ platform gives them the convenience and dignity they deserve,” he stated.
In addition, PTAD has launched Mobile Verification services, designed for retirees who are incapacitated due to illness and unable to complete the digital verification process. These efforts underscore PTAD’s adaptive and inclusive approach to pension management.
Ajayi clarified that PTAD does not operate commercial bank accounts and is fully treasury-funded by the federal government. Pension funds are disbursed directly by the Central Bank of Nigeria into retirees’ accounts after rigorous auditing and authorisation processes.
We prepare the payment schedules, which undergo stringent checks by the federal Audit Service, internal auditors, and the Office of the Accountant General before funds are released.
There’s no room for diversion or mismanagement of pension funds,” he assured. PTAD currently operate from 13 state offices across Nigeria, maintaining a strong nationwide presence to ensure accessibility and prompt service all eligible pensioners.
Through these efforts, PTAD continues to redefine pension administration in Nigeria combining technology, transparency, and a people first approach to deliver on its mandate.
