By David Akinmola
Lasaco Assurance Plc has intensified engagement with key stakeholders through a series of interactive forums aimed at fostering collaboration, enhancing trust and driving sustainable growth in Nigeria’s insurance sector.
At its 2025 South West Customer Forum held in Ibadan, Oyo state, the insurer brought together policyholders, brokers, business partners and regulatory stakeholders in a dialogue to improve mutual understanding and promote industry development.
The forum, organised by the customer experience team and led by Oluseye Smart and Deborah Jelmark, served as a platform for open dialogue, during which attendees shared insights, feedback and expectations.
According to the Head of Strategy, Research and Communications, Adedayo Adetokun, the initiative was fundamentally designed to capture direct client and broker feedback to better inform the company’s service delivery and operational efficiency.
Kayode Okeremi, the regional manager for the Southwest Region, highlighted the critical role such engagement plays in shaping Lasaco’s strategic trajectory.
