By David Akinmola
The Managing Director/Chief Executive Nigeria Deposit Insurance Corporation (NDIC), Bello Hassan, has pledged the support of the corporation for the successful implementation of the African Continental Free Trade Area (AfCFTA) to boost the nation’s economy and development.
Speaking at the NDIC special day at the just concluded Kano International Trade Fair, Hassan said “The NDIC, in collaboration with other safety-net players, will therefore continue to be resolutely committed to keeping the financial system safe and sound, not only to bolster confidence, but to strongly serve its role of intermediation in support of the AFCFTA implementation in particular, and the economy in general.”
While highlighting some of the successes so far recorded by the corporation, the NDIC boss said “I am happy to inform you that between January and November 2022, the corporation has successfully resolved 248 complaints and helped depositors recover over N8.3billion from their respective banks. The complaints bothered unauthorised withdrawals, which accounted for the highest number of 190 cases; POS issues which accounted for 33; charges/fees/fraud issues, and others which accounted for 25.
“The NDIC complaints resolution platforms which receive and process complaints from depositors include the Toll-Free Help Desk Line (0800 6342 4357); Help Desk Emails: [email protected]; [email protected]; Complaints Desks in the Claims Resolutions Departments: [email protected]; Complaint Desk in Special Insured Institutions Department: [email protected]; the Zonal Offices and our social media handles: @NDICNigeria.
“While all our complaint platforms are active and effective, we have observed that over 95, representing 38.3% of total complaints came through our zonal offices, 24% through our Toll-Free Help Desk, and 37.7% through our other platforms. However, we like to encourage all depositors and other bank customers to continue to avail themselves of the opportunities provided by ALL our complaint channels towards resolving issues with their insured institutions. We also like to call on depositors of banks in liquidation to continue to utilize the same platforms to file their claims to the Corporation for reimbursement.
He said the “Corporation has always demonstrated a strong and unwavering commitment to its depositor protection mandate through deposit guarantee, banking supervision in collaboration with the Central Bank of Nigeria (CBN), failure resolution and banking liquidation.
“Accordingly, in line with our public policy objectives of protecting small and less sophisticated depositors, the Corporation has continued to strengthen its consumer protection mechanism towards effective resolution of complaints made to it over transactions with insured institutions.”
