By Abibat Aliu
First Bank of Nigeria Limited, Nigeria’s premier financial services provider, has announced its commemoration of the 2022 edition of the Customer Service Week scheduled to be globally celebrated on October 3 to 7, 2022.
The event, themed, ‘Celebrating Service’ will be marked across its the bank’s subsidiaries in over half a dozen countries, which include FBNBank UK, FBNBank Ghana, FBNBank Senegal and FBNBank Gambia. Others are FBNBank Guinea, FBNBank DRC and FBNBank Sierra Leone.
Customer Service Week is an international celebration that highlights the importance of customer service and staff who serve and support customers daily to deliver exceptional service.
The bank’s celebration of the 2022 Customer Service Week will include several activities considered integral to promoting a relaxed atmosphere while extending its participation to everyone, irrespective of where they are.
The activities include virtual engagement of customers on its social media handles: FirstBank Nigeria on Instagram, First Bank of Nigeria Limited on Facebook, First Bank of Nigeria Limited on LinkedIn and @FirstBankngr on Twitter.
Others are a video booth and photo frame funfair, then a virtual party on the Friday of the weeklong event and a movie date for staff.
Through the last 128 years of its operations, FirstBank has played a leading role in utilising its robust customer service network and digital banking architecture to support its customers – cutting across diverse cultures, tribes and races beyond the shores of Nigeria – in meeting their individual and business needs.
Group Head, Marketing and Corporate Communications, FirstBank, Folake Ani-Mumuney, said: “For us at FirstBank, celebrating service the theme of the 2022 edition of the Customer Service Week is a reflection of our brand mantra ‘You First’.
“This reiterates the essence of our existence since 1894, centred on putting you, our customers, first as we continue to support individuals and businesses to impact the economy.
With our dynamic and vibrant human-led and digital-led customer services operations, we remain committed to rendering the gold standard of services to our customers and stakeholders regardless of where they may be across the globe,” she said.
